On delivery in Switzerland/Liechtenstein, import VAT (~8.1%) and any customs fees are charged and paid by the customer to the carrier.

Assembly guide

Most furniture arrives unassembled, in boxes, with instructions and fittings. These tips will help you assemble it safely.

Before you start

  • Open all the boxes and check the parts and fittings against the list in the instructions. An order with several parcels may arrive on different days — wait for the last one before you start.
  • Work on a large, protected surface (the cardboard from the packaging will do), so as not to scratch the parts or the floor.
  • Keep a screwdriver and an Allen key (often included) to hand.

During assembly

  • Follow the order of the instructions and only fully tighten all the screws at the end, once the structure is aligned.
  • Large or heavy parts should be assembled by two people.
  • Keep the packaging until you have confirmed that everything is in order.

Wall fixing

Bookcases, chests of drawers and tall furniture may come with a wall-fixing kit. Always use it, especially in homes with children.

Missing a part?

Send us the order number, a photograph of the instructions page with the part marked and a photograph of the item. We will send the part free of charge — see Guarantee.