Major headache and just a Waste of time.
Purchased in Feb 2026, I received this item broken with the carriage not on the track. Support sent me video how to take machine apart and repair it myself. Now 8mo later it’s turning on but the carriage is stuck running to the left. Machine doesn’t full boot up and resetting it doesn’t help either. I’ve only used it maybe twice where it worked and cut properly. But pretty much this machine has never worked. It took me months to get it to match up to the alignment paper, then months to get the pressure and speed right so it wouldn’t pull up the vinyl and now when I want to try again to cut a design, it’s doing this. This machine has been a big waste of time and money and has never worked consistently for me. It’s definitely not user friendly and at best, the design software is from the late 1990’s. I’ve had to use 2 other design softwares and research how to import it into the cutting software because it will only open its own software saved files…. Just buy the more popular and most purchased cutter and save your self the headache.