Contact
We are here to help before, during and after your purchase. For an order in progress, always state the order number — it speeds up our reply.
essenza@myessenza.eu — we reply on business days. This is also the address for returns, invoices and requests concerning personal data.
Telephone
+351 308 802 194 — support line available 24 hours a day, in Portuguese, Spanish, French, Italian, German and English (call to the Portuguese national landline network).
Team hours
Monday to Friday, from 10:00 to 19:00 (Lisbon time). Weekends and public holidays: closed.
My order
To check the status, download the invoice or ask for help with an order, use Support · My order or Track your order.
Company
Jardim Idílico Unipessoal Lda · NIPC 518764532
Registered office and warehouse: Rua da Póvoa 775, Fração L, Zona Industrial de Amorim, 4495-121 Póvoa de Varzim, Portugal
Complaints
If you are not satisfied with our response, you may use the Livro de Reclamações Eletrónico (electronic complaints book) or turn to an alternative dispute resolution entity.
You can also use the form below.