You have 14 days from receipt to return what you bought, without giving any reason.
How to return
- Write to essenza@myessenza.eu with the order number and the items you wish to return (you may use the withdrawal form, which is not mandatory).
- We reply with the instructions and the return address (our warehouse in Amorim, Póvoa de Varzim).
- Send the item complete, with all accessories and, wherever possible, in its original packaging, within 14 days of notifying us of the return.
Who pays for return shipping
For a change-of-mind return, return shipping costs are paid by the customer. Bulky items (furniture, garden structures) may require a carrier; if you prefer, we can tell you the cost before you go ahead.
If the item arrived faulty, damaged or was the wrong item, we pay for the collection — see Guarantee.
Refund
We refund within 14 days of receiving the returned item (or proof that you have sent it), using the same payment method, including the standard shipping costs you paid on purchase. If the item has been used beyond what is necessary to try it out and has lost value, we may deduct that loss in value.
Exchanges
To exchange for another model, colour or size, return the item and place a new order. That way the new item is dispatched straight away, without waiting for the return.
Exception
The personalised canvas print, made with the image sent by the customer, is made to order and is not subject to the right of withdrawal (Article 16(c) of Directive 2011/83/EU). It remains covered by the guarantee if it arrives faulty.
Full terms in the refund policy.