We ship to Portugal, Spain and all countries of the European Union, always with a tracking number. The delivery times below are estimates; the delivery time for each item is also shown at checkout, before you pay.
Shipping costs and estimated delivery times by destination
| Destination | Shipping costs | Estimated delivery time |
|---|---|---|
| Mainland Portugal | Free | 2 to 7 business days |
| Mainland Spain | Free | 2 to 7 business days |
| France, Italy, Germany and other countries of the European Union | Free | 5 to 17 business days |
| Azores, Madeira, Balearic Islands, Canary Islands, Ceuta and Melilla | Calculated at checkout, according to weight | 5 to 17 business days |
| Sardinia, Sicily and Calabria | Calculated at checkout, according to weight | Shown at checkout |
| Switzerland and Liechtenstein | Calculated at checkout | 7 to 20 business days |
| United Kingdom and destinations outside Europe (part of the catalogue) | Shown at checkout | Shown at checkout |
Delivery times are in business days (Monday to Friday, excluding public holidays) and are counted from the confirmation of payment. Items are shipped from warehouses in Portugal and in other European Union countries, so the delivery time depends on the destination and the warehouse of origin. Some bulky items may take up to 11 business days to mainland Portugal and mainland Spain — in such cases, the delivery time shown at checkout already reflects this.
Luna Art canvases: these are printed after the order is placed — 2 to 4 business days of production, plus transport (Portugal 5 to 8 business days, Spain 4 to 5, France 3 to 5, Italy 4 to 11, other European Union countries up to 12).
Delivery times are good-faith estimates. If a delivery time changes significantly, we will let you know and you may choose between waiting or cancelling with a full refund.
Outside the EU customs territory
In Switzerland, Liechtenstein, the United Kingdom, the Canary Islands, Ceuta, Melilla and destinations outside Europe, customs clearance and import taxes and duties are borne by the customer and are not included in the price.
Tracking
When your order is shipped, you will receive the tracking number by e-mail. You can also check the status at Track your order. An order with several items may be shipped in several parcels and arrive on different days.
On delivery
Check your address and telephone number: this is how the carrier will contact you.
Delivery is made to the door of the building. Furniture arrives packed and, in most cases, unassembled, with instructions and fittings.
If the packaging arrives damaged, note this on the carrier's delivery note and send us photographs as soon as possible. We will resolve it at no cost to you.
Full conditions in the Shipping policy.