Shipping policy
Shipping policy
This policy applies to purchases made at www.myessenza.eu. All shipments are sent with a tracking number.
Shipping costs
- Free shipping to mainland Portugal, mainland Spain and the other countries of the European Union, with no minimum order value.
- Shipping costs calculated at checkout, according to weight and always before payment: Azores, Madeira, Balearic Islands, Canary Islands, Ceuta, Melilla, Sardinia, Sicily and Calabria.
- Switzerland and Liechtenstein: shipping costs calculated at checkout. On delivery, the carrier charges the customer import VAT and any customs duties, which are not included in the price or in the shipping costs.
- United Kingdom, United States, Canada, Mexico and Australia: only part of the catalogue is available for these destinations. The shipping costs and the estimated delivery time are shown at checkout.
Estimated delivery times
Delivery times are good-faith estimates, in business days (Monday to Friday, excluding public holidays), and are counted from the confirmation of payment. The estimated delivery time for each item is also shown at checkout, before you pay.
| Destination | Estimated delivery time |
|---|---|
| Mainland Portugal | 2 to 7 business days |
| Mainland Spain | 2 to 7 business days |
| France, Italy, Germany and other countries of the European Union | 5 to 17 business days |
| Azores, Madeira, Balearic Islands, Canary Islands, Ceuta and Melilla | 5 to 17 business days |
| Sardinia, Sicily and Calabria | shown at checkout |
| Switzerland and Liechtenstein | 7 to 20 business days |
| United Kingdom and destinations outside Europe | shown at checkout |
Some bulky items, or items shipped from warehouses in other European Union countries, may take up to 11 business days to mainland Portugal and mainland Spain. In such cases, the delivery time shown at checkout already reflects this.
Luna Art canvases: these are printed after the order is placed — 2 to 4 business days of production, plus transport (Portugal 5 to 8 business days, Spain 4 to 5, France 3 to 5, Italy 4 to 11, other European Union countries up to 12).
Carrier delays or force majeure may change these delivery times. If the delivery time changes significantly, we will let you know and you may choose between waiting or cancelling with a full refund.
Taxes and customs outside the EU customs territory
For shipments to Switzerland, Liechtenstein, the United Kingdom, the Canary Islands, Ceuta, Melilla and destinations outside Europe, customs clearance and the related taxes and duties are the customer's responsibility. If the order is returned due to lack of clearance or refusal to pay these amounts, we refund the order value, less the actual outbound shipping costs.
Tracking
When your order is shipped, you will receive the tracking number by e-mail. You can also check the status at Track your order. An order with several items may be shipped in several parcels and arrive on different days.
Delivery
- Check your address and telephone number before completing your order: this is how the carrier will contact you.
- Delivery is made to the door of the building. Furniture arrives packed and, in most cases, unassembled, with instructions and fittings.
- If delivery is not possible due to absence or an incorrect address, the order returns to the warehouse and we will contact you to arrange a new delivery. A second shipment due to an incorrect address may incur a cost.
Damaged packaging
If the packaging arrives visibly damaged, note this on the carrier's delivery note and send us photographs at essenza@myessenza.eu as soon as possible. We will resolve it at no cost to you (see the Returns and refunds policy and Guarantee).
Questions: essenza@myessenza.eu · +351 308 802 194.