Very poor customer support
I purchased these gates on the 29/06/26 initally they worked fine but after 4 weeks remotes stoppped working. The learn feature is no longer working on the control panel and remotes will sometimes activate the gates after multiple presses. I contacted the brand's support on the 4/08/26 and explained the issue uploading videos to illustrate. In the intervening 20 days I have received numerious e mails from the brand appologising for the delay, esculating my issue to the relevent department or telling me if they did not hear from me in the next 24 hours they would mark my complaint ticket as solved and close case. In the 20 days I received 1 email from tecnical support with some trouble shooting sugestions who then advising me if these didn't work the issue was most likely a faulty control panel. As they did not I suggested either send me a replacement control panel or issue me with a full refund. As of today I have heard NOTHING. I totaly accept things go wrong but to ignore a customer when they do is totally unaceptable. For this reason I regrettably suggest not purchasing from this company.
